Base Location: London(UK)
Company: Rothschild & Co via HCL
Period : Spet 2021 – Aug 2024
Job Duties / Achievements:
• Provided 1st, 2nd and 3rd level technical support for customer issues
• Troubleshot and resolved AV, printer, and computer hardware/software issues
• Managed OS installations, upgrades, and deployments (Windows XP/7/8.1/10, Microsoft Office)
• Supported Mac users and maintained network connectivity
• Collaborated with third-party vendors to resolve complex issues
• Utilized diagnostic tools to identify and fix network-related problems
• Ensured IT infrastructure security and performed system maintenance